1. Introduction
By submitting your information through any lead generation form, enquiry form, or contact form on the Feather Touch Ceramics Pvt. Ltd. website, you agree to the terms outlined below. These terms govern the collection, use, storage, and communication of the information shared by you.
If you do not agree with these terms, please do not submit your information through our forms.
By submitting this form, you confirm that you are at least 18 years of age and are authorized to represent your business or organization.
2. Nature of Enquiries
All enquiries received through our website, Meta lead forms, advertisements, or digital campaigns are treated as business-to-business (B2B) enquiries. Feather Touch Ceramics Pvt. Ltd. primarily serves hospitality businesses, institutions, and bulk procurement requirements.
Submission of a form does not constitute a purchase, contractual obligation, or confirmed order.
3. Collection and Use of Information
3.1 Information Collected
The information you provide may include your name, phone number, email address, business name, location, and procurement-related requirements.
3.2 Purpose of Use
This information will be used strictly for the following purposes:
- Responding to your enquiry
- Sharing product information, catalogues, or specifications
- Business communication related to pricing, availability, customization, or sampling
- Internal analysis for improving services and outreach
3.3 Third-Party Disclosure
Your data will not be sold or rented to third parties for marketing purposes. However, we may share your information with trusted service providers (such as CRM systems, email service providers, or logistics partners) solely for the purpose of fulfilling your enquiry. These parties are contractually bound to maintain confidentiality.
4. Communication Consent
By submitting your details, you explicitly consent to being contacted by Feather Touch Ceramics Pvt. Ltd. through phone calls, emails, WhatsApp, SMS, or other digital communication channels for business-related discussions.
This consent applies even if your number is registered under DND (Do Not Disturb) or similar services, as permitted under B2B communication exemptions.
4.1 Right to Opt-Out
You may withdraw your consent or opt out of future communications at any time by:
- Sending an email to help@feathertouchgroup.com
- Calling our customer service at +91 98100 00754
- Using the unsubscribe link in our emails
Please note that opting out may limit our ability to respond to your enquiries or provide updates on your requests.
5. Data Storage, Security, and Retention
5.1 Security Measures
We take reasonable technical and organizational measures to store and protect the information shared with us. However, no digital system is completely immune from risks. By submitting your data, you acknowledge and accept this limitation.
5.2 Data Retention Period
Your personal data will be retained for a period of 5 years from the date of your last interaction with us, or as required by applicable law. After this period, your data will be securely deleted or anonymized unless you have an ongoing business relationship with us.
5.3 Data Storage Location
Your data may be stored on servers located in India or with cloud service providers that comply with applicable data protection standards.
6. Your Rights Under DPDP Act 2023
Under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access: Request details of personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to Grievance Redressal: Lodge complaints regarding data processing
To exercise any of these rights, please contact our Data Protection Officer at help@feathertouchgroup.com.
7. Grievance Redressal Mechanism
If you have any concerns or complaints regarding the handling of your personal data, you may contact:
Data Protection Officer
Feather Touch Ceramics Pvt. Ltd.
Email: help@feathertouchgroup.com
Phone: +91 98100 00754
We will acknowledge your complaint within 72 hours and aim to resolve it within 30 days.
8. Accuracy of Information
You are responsible for ensuring that the information you submit is accurate and complete. Feather Touch Ceramics Pvt. Ltd. is not responsible for delays, miscommunication, or missed follow-ups caused by incorrect or incomplete information.
9. No Guarantee of Supply or Pricing
Submitting an enquiry does not guarantee product availability, pricing confirmation, or delivery timelines. All commercial terms are subject to internal evaluation, production feasibility, and mutual agreement.
10. Material Specifications Clause
Any reference to materials, finishes, compositions, or technical specifications (including but not limited to bone china, porcelain, stoneware, or other ceramic types) mentioned during preliminary discussions is indicative only and subject to final technical confirmation.
No assumptions should be made regarding material specifications, product features, or technical capabilities unless explicitly stated in formal written documentation such as quotations, proforma invoices, or purchase orders.
This clause exists to prevent misinterpretation and protect both parties in good faith business dealings.
11. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
You may disable cookies through your browser settings, though this may affect website functionality.
12. Data Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will notify you and the relevant authorities as required under applicable law, within the timeframes prescribed by the DPDP Act 2023.
13. Intellectual Property
All content on this website including product designs, visuals, text, and brand assets are the intellectual property of Feather Touch Ceramics Pvt. Ltd. Unauthorized use, reproduction, or distribution is prohibited and may result in legal action.
14. Limitation of Liability
Feather Touch Ceramics Pvt. Ltd. shall not be liable for any direct, indirect, incidental, or consequential losses arising from:
- The use of this website
- Reliance on information shared through enquiry responses
- Interruptions or technical issues affecting the website
- Unauthorized access to data despite reasonable security measures
All discussions and communications are preliminary in nature unless confirmed in writing through official documentation (such as purchase orders, contracts, or formal agreements).
15. Modifications to Terms and Conditions
Feather Touch Ceramics Pvt. Ltd. reserves the right to update or modify these Terms and Conditions at any time. Material changes will be communicated through our website or via email to registered users.
The “Last Updated” date at the top of this document will reflect the most recent revision. Continued use of the website after modifications constitutes acceptance of the revised terms.
16. Governing Law and Jurisdiction
These terms are governed by the laws of India. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of courts in [insert city name], India.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
18. Contact Information
For any clarification related to these Terms and Conditions, data protection queries, or to exercise your rights, please contact us:
Feather Touch Ceramics Pvt. Ltd.
Address: F-2-8, Okhla I Rd, Pocket F, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi, 110020
Email: help@feathertouchgroup.com
Phone: +91 98100 00754
Data Protection Officer:
Email: help@feathertouchgroup.com
Phone: +91 98100 00754
Last Updated: 26th December, 2025